Field Service Engineer – England

Company overview

The Tadano Group operates globally, specializing in the development and production of hydraulic mobile cranes and hoists. With key production facilities in several locations worldwide, including Japan, Germany, and the USA, Tadano is committed to delivering top-quality mobile cranes.

Tadano UK Ltd manages the sales of new and used lifting equipment, as well as services and parts sales, within the UK and Irish markets.

Job Purpose

The Field Service Engineer’s primary responsibility is to maintain strong customer relationships by providing technical operating and service advice to customers. This includes ensuring equipment is in optimal working condition and that customer needs are met promptly and professionally.

Key Responsibilities

• Promote and adhere to Health & Safety procedures in line with company requirements and current legislation.
• Maintain a clean working environment and be responsible for personal housekeeping, van, tools, and equipment.
• Conduct maintenance, repairs, and troubleshooting of Tadano, Tadano Faun, Tadano Demag, former Terex, PPM cranes, or other lifting equipment, including LOLER examinations.
• Provide emergency call-out cover within your designated area and attend breakdowns as required.
• Manage an online work diary, liaising with Service Control and customers to efficiently handle schedule changes and job tasks.
• Complete all job documentation promptly, ensuring accurate allocation of labor and parts used.
• Process internal and external warranty claims in line with company procedures.
• Maintain a “Right-first-time” standard of workmanship to minimize repeat repairs and vehicle downtime.
• Collaborate with internal departments to ensure timely documentation and return of parts.
• Adhere to ISO standards for processes and documentation.
• Apply Customer Service Excellence, keeping customers informed of job/task progress.
• Maintain van parts stocks aligned to customer and product needs.
• Provide training and technical consultancy to customer personnel and crane drivers.
• Introduce new cranes and components to customers.
• Travel around the UK as needed.

Skills and Qualifications

• NVQ Level 3 in Plant Maintenance required.
• Previous crane experience preferred but not necessary. Product specific training will be provided
• Strong customer service orientation and commitment to Customer Service Excellence.
• Good mechanical skills with solid understanding of electrical and hydraulic systems.
• Willingness to learn and adapt to a diverse environment.
• Self-motivated, well-organized, and possess strong interpersonal skills.
• Recognize and value the importance of diversity and unique contributions to the team.
• Proficiency in computer skills and fluent in English.
• A current and clean UK driving license.

APPLY TODAY!

Join our team and make a difference in our commitment to outstanding customer service and innovative engineering solutions.