The Tadano Europe Holdings GmbH (hereinafter referred to as “TADANO”), is happy to welcome you to our website. Data protection and data security while using our website are very important to us. We would therefore like to inform you about the data we collect during your visit to our website, and the purpose for which it is used.
As legislative amendments or changes to our internal company processes may make it necessary to amend this privacy statement, please read through this privacy statement regularly.
1. Scope of application
This privacy statement applies to the TADANO website accessible under the domain www.group.tadano.com and the various sub-domains (hereinafter referred to as “our website”).
2. Name and address of responsible organisation
The responsible organisation and service provider is:
Tadano Europe Holdings GmbH
+49 6332 83-0
3. Name and address of data protection officer
You can contact our data protection officer by e-mail at firstname.lastname@example.org.
4. General information on data processing
We collect and use our users’ personal data only where this is required for the provision of a functional website, as well as our content and services.
4.1. Personal data
Personal data is information that can be individually attributed to you. This includes, for example, your name, e-mail address, home address, gender, date of birth, telephone number and age. Non-personal data is information such as the number of users of a website.
4.2. Processing of personal data
Processing is defined as any operation or series of operations, with or without the aid of automated processes, that involves personal data, such as collection, entry, organisation, sorting, storage, adaptation or alteration, reading, querying, use, disclosure through transmission, dissemination or another form of provision, matching or linking, restriction, deletion or destruction.
Personal data is collected via this website if you voluntarily provide it to us, e.g. during a registration process, by completing forms, by sending e-mails or by uploading your application documents. We use this data for the specified purposes or for the purposes arising from the enquiry, such as the specification of your postal address for the dispatch of goods. Data is only transmitted to third parties if explicitly permitted by law or if you have consented to this within the scope of your registration or in the course of an active business relationship. You can use the general information on www.group.tadano.com without disclosing your personal data.
4.3 Legal basis for the processing of personal data
Personal data is regularly collected and used only with the user’s consent. Provided we obtain consent from the relevant person for the processing of their personal data, Art. 6 (1) (a) of the GDPR serves as the legal basis for processing personal data.
An exception is made for cases in which prior consent cannot be obtained for practical reasons and if processing of the data is permitted by law. In cases where the processing of personal data is required to fulfil a contract for which the person concerned is the contractual party, Art. 6 (1) (b) of the GDPR serves as the legal basis. This also applies for processing operations required for the implementation of precontractual measures.
As far as the processing of personal data is required to comply with a legal obligation to which we are subject, Art. 6 (1) (c) of the GDPR serves as the legal basis.
If the processing is required to safeguard a legitimate interest of our company or a third party, and the interests, fundamental rights and freedoms of the data subject do not override the aforementioned interest, Art. 6 (1) (f) of the GDPR serves as the legal basis for processing.
4.4 Storage period
Your personal data is deleted as soon as the respective purpose for its processing has been fulfilled or no longer applies, unless there are other statutory obligations for processing.
Personal data is also stored if it is required to assert, exercise or defend legal claims.
5. Use of our website for information purposes
You can visit our website without giving any personal details. If you use our website solely for information purposes and therefore do not give us any personal details, we do not process personal data, apart from the data transmitted by your browser that enables you to visit the website. For the purposes of the technical provision of our website, we have to process specific information that is automatically transmitted by you so that your browser can display our website and you can use the website. This information is recorded automatically and stored in our server log files whenever our website is accessed. This information relates to the calling computer’s system. The following information is processed in this context:
- user’s IP address
- name (where applicable)
- date and time of access
- method of access (get/post)
- protocol (e.g. http)
- status (e.g. error messages)
- data volume downloaded
- user’s browser and operating system
6. Active use of our website
Apart from using our website purely for information purposes, you can also actively use our website if, for example, you wish to contact us. If you do, then in addition to the above-mentioned processing, we also process the following personal data about you:
6.1 Contact form
If you decide to direct enquiries to us using our contact form, we will ask you for your surname, your e-mail address and your country. You can also voluntarily provide your first name, your telephone number and your company. You can also enter your individual message to us in the message field.
It is entirely up to you whether you provide us with this data. However, without this information we will be unable to meet your contact request. Specifying your e-mail address helps us to classify your enquiry and to reply to you. When you use the contact form, your personal data will not be passed on to third parties.
The data processing previously described for the purpose of establishing contact is performed in accordance with Art. 6 (1) (b) and/or (f) of the GDPR.
6.2 Training schedule
You have the option of registering for seminars via our website. For this purpose, we require your title, full name, position in the company, e-mail address and telephone number. Furthermore, we ask you for the name of your company with complete address, country and language. You can voluntarily provide us with an order number, your date of birth and the department in which you work. You can send us your individual message in the message field.
It is up to you to decide whether you want to provide us with this data. Without this information we will not be able to fulfill your registration for the seminar, or at least not to the full extent. We need your e-mail address to be able to send you the registration documents. If you would like to be contacted by telephone, you can also provide us with your telephone number. Your personal data will not be passed on to third parties outside the Tadano Group.
The data processing for the registration and implementation of the seminar is carried out in accordance with Art. 6 (1) (b) of the GDPR.
6.3 Spare parts order
You have the possibility to order spare parts via our website. For this purpose, we process the type of your request, your full name and e-mail address, and your company with full address and country. You can enter your telephone number voluntarily. Depending on the type of request, further input such as the crane model or serial number may be necessary for processing your request.
It is your free decision whether you provide us with this data. Without this information, we will not be able to process your order or will not be able to process it fully. Your data will be passed on within the Tadano Group to the responsible company as well as to the shipping company commissioned with the delivery, insofar as this is necessary for the delivery of the goods.
The data processing for the handling of your spare parts order is carried out in accordance with Art. 6 (1) (b) of the GDPR.
6.4 Supplier Questionnaire
Via this questionnaire we offer you the opportunity to introduce your company to us. For this purpose, only the contact details of the contact person, such as name and e-mail address, are processed as personal data. In addition, the name of the company, company key figures, quality certificates and customer key figures can be provided. The specification of the contact person’s personal data is processed for the purpose of establishing contact. The further information is used to find out about a possible cooperation with your company. Personal data will not be passed on to third parties outside the Tadano Group.
The legal basis for this data processing are pre-contractual measures according to Art. 6 (1) (b) of the GDPR or overriding interests according to Art. 6 (1) (f) of the GDPR.
6.5 Advertising for our own, similar goods or services
Even without your consent, you may receive information and advertising from us if we have received your email address in connection with a product or service provided by us. In this case, we reserve the right to inform you about our own, similar goods or services if applicable. You have the right to object to this promotional contact at any time and without providing reasons. To do so, you can either email your objection to email@example.com or use the unsubscribe link at the end of every email. We assure you that your data will not be passed on to third parties. We only reserve the right to pass on the email address internally to companies of the TADANO Group for the same purpose.
The legal basis for the processing of your email address is Art. 7 (3) GDPR in conjunction with Art. 6 (1) (f) of the GDPR.
7. Disclosure of your personal data within the Tadano Group and with other third parties
We reserve the right to share your data internally with companies of the Tadano Group if it is necessary for various operational tasks that your data be made available to these Group companies, e.g. in the case of an order for spare parts or registration for a training course. In this case, we have signed an order processing agreement within the Tadano Group in accordance with Article 28 of the GDPR, which ensures that your data is protected with the same level of data protection at all Group companies. You can find an overview of the Tadano Group companies here.
A transfer of your personal data will also take place to other third parties in the situations described below. Your personal data will be disclosed or otherwise transferred to third parties if
- we are legally obliged to do so on the basis of an official or judicial order;
- we are entitled to do so, e.g. because this is required in order to prosecute a criminal offence or to exercise and enforce our rights; or
- you have given your prior consent.
8. Tracking- and Analysis Tool
We use tracking and analysis tools to ensure the continuous optimisation and appropriate design of our website. By using tracking measures, we are also able to statistically record visitor use of our website and therefore continue developing our online offer for you based on the subsequent findings.
9. Security measures to protect saved data
We pledge to protect your privacy and to treat your personal data confidentially. To prevent loss or misuse of the data we save, we take comprehensive technical and organisational safety precautions, which are regularly reviewed and updated in keeping with the latest technological advances. However, you should be aware that the Internet is structured in such a way that data protection rules or the above security measures may not be observed by other persons or organisations outside our sphere of influence. In particular, it is possible for unencrypted data to be read by third parties – if disclosed in an e-mail, for example. We have no technical influence over this. It is the responsibility of the user to protect from misuse any data made available either by way of encryption or by other methods.
10. External service providers/ Data processing in a third country
We use service providers to provide services and to process your data relating to our services. The service providers process the data exclusively within the scope of our instructions and have been obligated to comply with the applicable data protection regulations. All service processors have been carefully selected and are only given access to your data to the extent and for the period of time required to provide the services or to the extent that you have consented to the data processing and use.
The transfer to a third country takes place on the basis of an adequacy decision of the European Commission. If there is no adequacy decision of the European Commission for the respective third country, the transfer to a third country will take place on the basis of appropriate safeguards within the meaning of Article 46 (2) of the GDPR. Third countries are all countries outside the European Economic Area. The European Economic Area includes all countries of the European Union and the countries of the so-called European Free Trade Association. These are Norway, Iceland and Liechtenstein.
There may currently be no suitable guarantees for data transfer to the USA. There are restrictions on the protection of personal data resulting from the fact that, under U.S. law, security authorities can access data transferred from the EU to the U.S. and use it without restriction to what is absolutely necessary. As a data subject without U.S. citizenship, you cannot take legal action against such use.
11. Rights of individuals affected
11.1. Right to information
You have the right to demand information from us at any time about what data we have stored about you, its origin, and the recipients or categories of recipients to whom this data is passed on and the purpose of storage
11.2. Right of revocation
If you have granted consent to the use of data, you can revoke this at any time with future effect, without providing reasons. To do so, you can send an e-mail to to firstname.lastname@example.org or a written notification to Tadano Europe Holding GmbH, Dinglerstraße 24, 66482 Zweibrücken (Germany).
11.3. Right of rectification
If your personal data stored by us is incomplete or incorrect, you can demand its immediate completion or correction.
11.4. Right of deletion and blocking
You have the right to block and delete your personal data stored by us. Deletion of your personal data usually takes place within two working days of exercising this right as an individual affected. Should deletion conflict with legal, contractual, fiscal or commercial retention periods or other legal causes, your data may be blocked instead. Following deletion of your data, the provision of information is no longer possible.
11.5. Right to data transmission
Should you demand the return of personal data provided to us, we will issue or transmit the data to you or to another responsible person if you wish, in a structured, common and machine-readable format. However, the latter option is only performed if technically possible.
11.6. Right of objection
Under the provisions of Art. 21 GDPR, you have the right at any time for reasons based on your special situation to object to the processing of your personal data if data processing is carried out based on our legitimate interest under Art. 6 (1) (f) GDPR.
11.7 Contact for assertion of the rights of individuals affected
When contacting us by e-mail at email@example.com or by post at Tadano Europe Holdings GmbH, Dinglerstraße 24, 66482 Zweibrücken (Germany), the data you provide (your e-mail address and possibly your name and telephone number) is stored by us in order to answer your questions or to address your concern. We delete the data arising in this context once storage is no longer required, or restrict processing if statutory retention obligations apply.
12. Right of appeal to supervisory authorities
You have the right to lodge a complaint with the competent supervisory authority against the processing of your personal data if you consider your rights under the GDPR to be violated.
The supervisory authority responsible for us is
Der Landesbeauftragte für Datenschutz und die Informationsfreiheit Rheinland-Pfalz
Hintere Bleiche 34
Tel.: +49 6131 8920-0
13. Automated decision-making/profiling
We do not use any automated decision-making or profiling (automated analysis of your personal circumstances).